Returns

Returns are not accepted. If there is a problem with your item/s e.g. damaged in transit, please contact us directly for this to be sorted within 7 days of receipt. You may be asked to return your products, at your expense, before being offered a refund/replacement and the return costs reimbursed. 

Once an order has been placed, this goes into the hand-production process and therefore cannot be cancelled after 24hrs of placing the order. Please note that any acceptance of a cancellation or change request regarding made to order products having entered production is a goodwill gesture and is not required by UK law, irrespective of value. If a cancellation is accepted, a restock fee may apply. 

 

 

Exchanges

Currently we are unable to accept exchanges - please take the time to check your required sizing before ordering and we would always recommend purchasing a colour sample if you’re unsure of a colour.